Frontliner (Customer Service/Teller)

Join Bank Bumi Arta as a Frontliner (Customer Service/Teller) and become the face of our banking services in Surakarta, Jawa Tengah. In this dynamic role, you will play a crucial part in delivering exceptional customer experiences while handling various banking transactions. Our Surakarta branch is a vibrant hub of financial services, and we're looking for a passionate individual to join our team and help us maintain our reputation for excellence.

As a Frontliner at Bank Bumi Arta, you'll be the first point of contact for our customers, providing them with a seamless and friendly banking experience. You'll handle a wide range of transactions, from account openings to loan applications, ensuring that every customer leaves satisfied and confident in our services. This role offers a unique opportunity to develop your customer service skills while contributing to the growth and success of a well-established financial institution.

We are committed to fostering a collaborative and supportive work environment, where your ideas and contributions are valued. Join us and be part of a team that is dedicated to delivering exceptional service and driving the success of Bank Bumi Arta.

📋 Tanggung Jawab Pekerjaan

• Provide excellent customer service by greeting and assisting customers with their banking needs.
• Handle a variety of banking transactions, including account openings, deposits, withdrawals, and loan applications.
• Process and verify customer documents to ensure compliance with regulatory requirements.
• Use our bank's core banking system to accurately record and process transactions.
• Assist customers with inquiries and provide information about our products and services.
• Maintain a clean and organized workstation, and ensure that our branch is welcoming and professional.
• Report any irregularities or suspicious activities to the appropriate authorities.
• Contribute to the team's goals and maintain a positive and collaborative work environment.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in customer service or banking, preferably in a frontline role.
• Strong communication and interpersonal skills to build rapport with customers.
• Familiarity with banking regulations and procedures.
• Ability to work in a fast-paced environment and meet daily targets.
• Proficiency in using Microsoft Office Suite, particularly Excel and Word.
• Friendly, approachable, and professional demeanor.
• Ability to work independently and as part of a team.
• Willingness to learn and adapt to new banking technologies and systems.

🛠️ Keahlian

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