Financial Assistance Officer - Customer Support & Collections

Join Satellite Office as a Financial Assistance Officer in our dynamic Collections Team, where you’ll play a pivotal role in supporting customers with financial solutions. Based in the vibrant hub of Canggu, Bali, this is your opportunity to make a tangible impact on customer satisfaction and financial recovery.

In this role, you’ll be the first point of contact for customers facing financial difficulties, providing empathetic support and tailored solutions. Leveraging your expertise in financial assistance, you’ll work closely with our collections team to ensure timely and effective resolution of customer issues. This position offers a unique blend of customer service and financial expertise, making it ideal for those passionate about helping others while contributing to the financial health of our organization.

As a Financial Assistance Officer at Satellite Office, you’ll be part of a team that values innovation, collaboration, and a commitment to excellence. With a focus on continuous learning and professional growth, we provide the tools and resources you need to thrive in your role. Join us and be a part of a company that’s not just growing, but transforming the way financial assistance is delivered.

📋 Tanggung Jawab Pekerjaan

• Provide empathetic and professional support to customers facing financial difficulties.
• Assess customer situations and recommend appropriate financial solutions.
• Coordinate with the collections team to ensure timely resolution of customer issues.
• Document all customer interactions and financial assistance provided.
• Monitor and report on key performance indicators related to customer satisfaction and collections.
• Stay updated with industry trends and best practices in financial assistance and collections.
• Assist in training and mentoring new team members on financial assistance protocols.
• Contribute to the development of financial assistance programs and policies.

🎓 Kualifikasi & Syarat

• Bachelor’s degree in Finance, Business Administration, or a related field.
• Minimum of 2 years of experience in financial assistance, collections, or a related role.
• Strong understanding of financial regulations and compliance requirements.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite, particularly Excel.
• Ability to work under pressure and meet tight deadlines.
• Familiarity with customer relationship management (CRM) systems such as Salesforce or HubSpot.
• Certification in financial assistance or collections is a plus.

🛠️ Keahlian

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